Reports and Studies
PG&E HAN Device Pilot Study, Nexant (2014)
Key Trends: While we expect customers to be attracted to viewing information on their laptop, tablet or phone, the results of this Study clearly show that the Aztech In-Home Display has a greater impact on customer engagement and behavior.
- 63% of customers using an Aztech In-Home Display viewed their display more than once a day, while 40% of customers using a gateway with viewed their online dashboard only once a week.
- “…key factor to maintaining engagement with the information most sought after, real-time information, is that the device must reside in the customer’s environment and must be easily accessible.”
“The customer research conducted in this study also reveals that Aztech users were significantly more likely to report taking actions to reduce electricity usage; to use their HAN device to deduce the loads of individual appliances; and to discuss the information they see on their HAN device with others, both within and outside the household (including children)”.
Peterborough Utilities’ successfully deployed 8,000 Aztech In-Home Displays without a truck roll, and at huge savings.
In 2013 Peterborough Utilities deployed Aztech In-Home Displays to 30% of their residential customer base. This is the single largest deployment of AMI connected in-home displays in Canada. With no need for on-site installation of a load control device, no truck rolls were needed. The IHDs were pre-provisioned in the shop and mailed to customers through the postal service, at a huge financial savings to the Utility.
- Overall reduction in consumption across the study – 9.7%
- Over 300 pilot participants and control customers over a 2.5 year period
- Households using electric water heating and electric heating showed an overall higher percentage reduction in their electricity consumption, at 17% and 14% respective
Behaviour and Smart Metering Trial, ESB (Ireland), (2011)
The Trial showed a 11.3% peak reduction by customers using an In-Home Display.
The impact of informational feedback on energy consumption – A survey of the experimental evidence, Faruqui et al, 2010
This Meta study of a dozen utility company IHD pilots in NA and abroad illustrates that consumers reduce their electricity consumption by an average of 7% when using In-Home Displays.